News
Mail order is one of the very few growing business fields in Japan, according to a report recently issued by Japan Logistics Field Institute, Inc.
The Tokyo-based enterprise pointed out in the report it had compiled on logistics trends in the mail-order business that logistics services for mail-order trading have grown to become an approximately 780-billion yen market, creating a big business opportunity for logistics service providers.
“Logistics companies are mainly responsible for offering logistics services for customers,” it said. “However, they are now demanded to provide third-party-logistics (3PL) services for them, growing out of their current business framework.”
In Japan, end-users sometimes complain about logistics services for mail order when, among other cases, products are flawed and/or wrong, as well as when deliveries are made behind schedule.
Nevertheless, the number of such problems is much smaller than in China, France, Germany, South Korea, the United Kingdom and the United States.
As such, Japan Logistics Field Institute said, “We can say that [in Japan] logistics services for mail order are of high quality.”
As the mail-order business is expected to grow further in the future, the institute suggested, “Logistics services for mail-order trading will [also] need to be upgraded to survive intensifying competition.”
